Help & Support

Getting Started

Install Prangan and create an account with your email or phone number. If your society administrator has already invited you, signing up puts you straight into your flat. If not, the app asks for your administrator's email address and sends them a request to join — you get access once they approve it and assign your flat.

Setting up a new society? Choose Create society on the sign-in screen. You become its first administrator and can then add towers, flats, residents and guards.

Frequently Asked Questions

How do I reset my password?

Use "Forgot password" on the sign-in screen. We email you a link to set a new one.

I asked to join a society and nothing happened.

A join request goes to the administrator whose email you entered and waits for them to act on it. It expires after a couple of hours, after which you can send another. If the email address was wrong, nothing was sent — check it with your society office and try again.

How do I change or renew my society's subscription?

Subscriptions are not sold inside the app. Write to kumar.abhishek2k23@gmail.com and we will set up, switch or renew your society's plan. The Billing screen in the app shows your current plan and payment history at any time.

Why can other people in my flat see my visitors and dues?

Visitor records and maintenance dues belong to the flat rather than to one person, so everyone living in that flat shares them. Complaints, bookings and your profile are yours alone.

I'm not getting notifications.

Check that notifications are allowed for Prangan in your device settings. While the app is open, most alerts appear as a banner inside the app instead of a system notification — emergencies always ring through.

How do I delete my account?

In the app, go to Profile → Delete account, or use the Delete Account page here. We email a one-time code to confirm, then delete your data. See the Privacy Policy for what is removed and what may be retained.

Contact Support

Still need help? Email kumar.abhishek2k23@gmail.com and we'll get back to you.